Listen to Simon Palmer, Chief Technology Officer, speak about how Empathica takes the customer experience into account when it comes to product design and development.
In this video Simon explains:
- Why it is important to listen to client feedback
- How Empathica uses feedback from key stakeholders to understand the strengths and gaps in a CEM program
- How using feedback enabled us to develop Empathica Local™ to suit the day-to-day reporting needs of location managers
